The position is responsible for managing and executing the Order Fulfillment process according to Customer’s Service Level Agreements, execute Purchase Orders and Logistics.
• Order Fulfillment
o Process customer orders through the ERP system
o Send Order acknowledgment and order confirmation within 24 hours
o Oversees the order tracking process and ensures orders are processed in accordance with Customer Service Level Agreements.
o Align order requirements and delivery dates with Production Scheduler and Carriers to meet order requirements
o Capable of resolving escalated issues arising from operations and requiring coordination with other departments
o Ensure proper paperwork is sent to Customers prior delivery
o Ensure paperwork and transactions in the ERP are complete to invoice Customer within 24 hours after shipment
o Excellent proactive customer communication regarding order status through email and over phone
o Update Order Master in a daily basis
o Attend and contribute to production meetings daily.
o Service Level Agreements Metrics Management
• Logistics
o Coordinates with dedicated fleet dispatcher all outbound and inbounds to prioritize fleet usage or book common carriers and assure customer delivery date and requirements are met
o Estimates load size for the order and obtains shipping quotes from freight companies
o Tracks all shipments and keeps delivery records on file and measure on time deliveries
o Review and approve invoices from carriers
• Purchasing
o Execute Purchase Orders based on PO requisitions from Planning, vendor requirements
Education
High School diploma or 3-5 years of experience in Order Fulfillment (Customer Service), Procurement and/or Logistics (within the Chemical Industry a plus)
Preferred Experience / Skills
B.A. / B.S. Degree Preferred
APICS certification a plus
Microsoft Excel - Advanced
QuickBooks or any ERP experience a plus
MS Power BI experience a plus
Personable a must! - customer engagement is required
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