Job Description
Responsible for all aspects of dealing assigned games and assists the Table Games Supervisor in tracking play and game observation. Greets and recruits new casino customers while providing friendly, excellent service to every guest.
Qualifications
Education
- High school diploma or the equivalent.
- Six (6) months multiple games dealing experience required (current specific game requirements, i.e. Blackjack, Roulette, Dice and/or Pai Gow, Dice available upon request in Human Resources.
- Must possess excellent customer relations and communication skills.
- Must be willing to work any day of the week and any shift.
- Must be able to get along with co-workers and work as a team.
- Must present a well-groomed appearance.
- Must be able to read, verify and sign appropriate documents relating to the game in a small area.
- Protects the integrity of games through observation and follows appropriate procedures.
- Reads, verifies and signs appropriate documents when necessary.
- Must be able to memorize game rules and procedures.
- Deals assigned games by delivering cards or assigned games pieces, determining winners and losers, collecting and paying bets.
- Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets.
Licenses
Other
- Ability to read and comprehend instructions and information.
- Professional personal appearance.
- Excellent communication skills.
- Ability to meet company's production and quality standards.
- Ability to deal multiple games, including twenty-one, pai-gow, pai-gow poker, roulette, the Big 6, Caribbean stud poker, mini-baccarat, Red Dog, and Let It Ride.
- May be required to work a combination job of dealer/floorperson.
- Strong mathematical skills and ability to make accurate payoffs in a timely manner.
- Ability to work under stressful conditions, noisy atmosphere, with exposure to secondary smoke.
- Ability to pass a dealing audition.
- Ability to deal a single and multiple deck, either hand-held or from a shoe.
- Ability to effectively protect the game and spot cheating scams.
Physical Requirements
Specialized Work Experience
- Acknowledges, greets and converses with guests who approach the pit area. As a greeter, tracks multiple players' level and duration of play and makes introductions and solicits customer responses.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Must be able to work inside and continuously maneuver in and around assigned table in the pit department during entire shift, with regular interval breaks.
- Must be able to respond calmly and handle many customer demands in a fast pace environment.
- Responds to visual and aural cues.
- Must possess good manual dexterity for quick and accurate handling of chips, cards and money.
- Must be able to accurately balance chip bank at the beginning and end of shift.
- Must have excellent vision (including peripheral) to protect the games.
- Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.
Surroundings
- Move throughout the company facility for most of the shift.
- Spend time indoors in air-conditioned areas.
Sitting
Standing
- Infrequently for prolonged periods.
Walking
Bending, twisting and/or stooping
Kneeling and/or Squatting
Lifting
- 25 lbs to 50 lbs infrequently.
Reaching and/or lifting overhead
Climbing
Repetitive hand/finger movement
Grasping/grabbing with hands
Pushing and Pulling
General Expectations
- Devote himself/herself to ensuring satisfaction to customers.
- Determine management, production and quality requirements by asking questions and listening.
- Attend company meetings as required.
- Maintain a follow-up system that encourages follow-through with assigned projects.
- Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
- Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
- Understand the terminology of the business and keep abreast of technology changes in products and services.
- Know and understand the federal, state and local requirements which govern the company’s business.
- Follow lawful directions from supervisors.
- Understand and follow work rules and procedures.
- Participate in performance management.
- Interact well with others and be a positive influence on employee morale.
- Uphold the company’s non-disclosure and confidentiality policies and agreements.
- Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
- Deals the game of twenty-one.
- Reports to Twenty-One Floorperson.
- Deals the game of twenty-one to guests seated at the dealer's table, maintaining an average number of hands per hour as established by the casino.
- Sells chips and tokens to players for currency and slips currency through slit in table into the drop box.
- Pays off winning hands in accordance with payoff schedule established by the casino.
- Collects losing wagers from players, inserting these chips and tokens into the chip rack.
- Explains the rules of the game using personal, customer relations skills.
- Refers customer disputes to the supervising floorperson.
- Counts and verifies table fills and credits and signs for same.
- Accepts tips from players in accordance with internal control procedures.
- Shuffles deck of cards in accordance with established casino procedures.
- Is aware of internal control procedures, state gaming laws, and the Bank Secrecy Act requirements.
Job Tags
Hourly pay, Holiday work, Work experience placement, Local area, Shift work, Afternoon shift,