Post Install Representative (In Office/Virtual) Job at Purelight Power, Medford, OR

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  • Purelight Power
  • Medford, OR

Job Description

*This position is not remote*

You will be working with a team in our Medford, OR office. Reporting directly to the Post Install Experience Manager, the Post Install Experience Representative is responsible for providing our clients with a world-class experience after installation. This is accomplished through virtual appointments, by answering any questions, and teaching clients about their system.

The Role:

Virtual Appointments

  • Meet with customers via video chat and educate the customer about their system
  • Connect solar systems to the internet and provide the customer their login information for the app
  • Provide customer service for anything that arises

Administrative/Customer Relations

  • Upload all information from appointments each day
  • Communicate with the Post Installation Manager to identify trending issues
  • Network with all departments within the company to ensure we can address any issue
  • Upload documents and required media files for each appointment
  • Maintain open relationships with all clients and answer any questions that arise

Maintenance

  • Weekly meeting with Post Installation Manager to track goals and continue growth

Who You Are

  • Prior experience in hospitality, public relations, or sales
  • Prior experience in customer service or client relations
  • Excellent interpersonal skills
  • Keen attention to detail along with organizational and time management skills
  • Experience working with teams and offices in multi-state locations
  • Knowledge of Excel and Google Suite
  • Prior solar experience would be very helpful, but not required

Who You'll Work With

  • Post Installation Manager
  • Administration
  • Marketing Department and Director of Marketing
  • Troubleshooting department
  • HR Department
  • IT Department
  • Solar system owners

Why Purelight

  • Paid holidays and paid time off
  • Medical/dental insurance
  • Work/life balance
  • Opportunities for growth

Compensation details: 20-20 Hourly Wage

PI1973836cfdb0-30492-36504756

Job Tags

Hourly pay, Holiday work, Remote job,

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