Job Title: Passenger Service Agent
Work Location: Harvest AL
Job Type: C2C/Fulltime
Job Type: Fulltime
Job Description:
From checkin and bag drop to boarding gates and arrivals as a Passenger Service Agent youll ensure our traveling customers are kept wellinformed and are in the right place at the right time. Following safety security and airlinespecific procedures youll put our customers and their customers needs at the heart of everything. This is a customerfacing role with a goal to provide firstclass customer service to each traveler we encounter. If you are friendly and outgoing focusing on outstanding customer service then let your career take off with a Passenger Service Agent!
Job Responsibilities:
Safety Security and Compliance:
All Team members have a responsibility and duty while at work to:
Physical Requirements:
Knowledge Skills and Abilities:
Appearance: Must be willing to wear uniform and insignia as prescribed. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew gate agents customers and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service agents are required to use computer systems daily.
Critical thinking skills: The agent may be called upon to troubleshoot issues to assist passengers with reservation issues process excess baggage fees correctly verify required visa documentation etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades excess baggage fees etc.
Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fastpaced environment. Must report to work on a regular and timely basis.
Qualifications:
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