Job Description

Company Description

Pella Products of Kansas City is a distributor of Pella® Windows and Doors in Lenexa, KS. With a focus on providing worry-free window and door replacement solutions, we offer a wide range of Pella® products including vinyl, fiberglass, wood, and wood with aluminum clad options. Our dedicated team of professionals is committed to assisting customers in selecting and installing the best window and door products, with over 40 years of exclusive service in the Kansas City metro area.

Role Description

This is a full-time on-site role for an In Home Sales Representative at Pella Products of Kansas City. The In Home Sales Rep will be responsible for assessing customer needs, recommending solutions from our Pella® product line, providing pre-finishing options, and facilitating the sales process. This role involves working closely with customers to ensure a seamless and satisfactory experience from product selection to installation.

The In Home Sales Rep sells directly to homeowners acting as general contractors and to homeowners who benefit from our installation services. Sales will be restricted to the Metro Kansas City 8 county area.

Job Responsibilities

• Maintain and enhance relationships with existing customers while actively seeking and acquiring new business opportunities to achieve growth objectives.
• Address and resolve customer issues effectively, and negotiate conflicts in a manner that aligns with company policies and customer satisfaction.
• Present product offerings during preset in-home sales consultations using a proven, scripted sales process
• Sell product lines as approved by management
• Manage a schedule effectively to ensure customer satisfaction from sale to project completion.
• Work independently throughout the day with customer appointments, visiting on-going customer projects, completing necessary administrative tasks and effectively calling upon previously met with customers.
• Provide exceptional customer service, ensuring accurate information and timely follow-up. 
• Maintain and make available when requested, a complete customer list containing name, address, phone numbers, and other pertinent account data in Salesforce.
• Professionally and honestly represent products and services without making any false claims or warranties.
• Provide accurate and correct information from Pella KC to consumers in regard to pricing, product instructions, contracts, quotations, and reports.
• Provide all necessary paper work and related follow up information to ensure accurate and orderly installation of products to the customer within the confines of established company production and installation schedules.
• Cover the front desk and/or showroom when scheduled.
• Actively advocate for Pella products and services beyond the workplace. Develop and communicate a strong value proposition to prospects and clients.
• Provide outstanding customer service.
• Attend required sales meetings and team conference calls.
• Solve problems and negotiate conflict.
• Operate within company policies and procedures.
• Perform positively within a goal-oriented environment.
• Acquire new customers through self-gen activities to meet growth objectives.
• Be responsive.
• Maintain a team attitude.
• Accept personal responsibility for performance.

PPKC values our team members and offers a total rewards package that supports the health, life, career and retirement of our team members. The available plans and programs include

• Health insurance plan options with low out-of-pocket premiums that include prescriptions, behavioral health, and telemed services. 
• Wellness program
• Fitness device reimbursement with enrollment in a company offered medical plan
• Dental (including orthodontia)
• Vision benefits
• 100% company paid life insurance and long term disability insurance with option to buy-up additional coverage
• Health savings account
• Supplemental health protection plans (accident, critical illness, hospital indemnity)
• Employee Assistance Program which offers free counseling, financial wellbeing support, and travel resources.
• 401(k) with company match with access to free financial planning and consulting services
• Paid Time Off and Volunteer Time Off
• Employee Discounts on product

This role has a base salary with the opportunity to earn commissions on sales and bonuses as performance metrics are met. Company vehicle is provided (fuel and maintenance covered by company) and team members will be paid a monthly cell phone reimbursement.

Qualifications

Sales skills preferred

Willingness to learn window and door products

Excellent communication and negotiation skills

Ability to work independently and as part of a team

Experience in home improvement or construction industry is a plus

High school diploma or equivalent required, Bachelor's degree is a plus

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