Job Description

Full job description

Position Description :

SERCO is hiring a General Clerk to to perform one of the most important and revered missions in the Navy. You will provide timely and first-class casualty assistance to Navy families under the most grievous circumstances in Millington, Tennessee.

You will be part of an 11-person team that works closely with PERS-00C staff to provide high quality administrative and operational support to the office.

The hourly pay rate for this position is $16.34 plus an additional $4.23/hr for Health and Welfare (H&W).

In this role, you will:

• Receive and process claims (including Traumatic Service member's Group Life Insurance (TSGLI), Survivor Benefit Plan, etc.) from service members or families of service members.
• Receive Line of Duty Investigations.
• Assist in the tracking, receipt, and processing of various documents pertaining to Casualty cases.
• Initiate and/or follow up on pending claims and coordinate with other offices and agencies.
• Process Family Reference Sample DNA letters and DNA kits and input into the Defense casualty Information Processing System (DCIPS).
• Perform various clerical functions such as file and box handling, shredding, and data entry into web-based systems.

• Manage travel authorization and voucher in the Defense Travel System (DTS); receive, review, and process travel orders and voucher requests; process travel vouchers; reconcile billed accounts used for airfare procurement; and review orders and vouchers for compliance.

• Maintain records files for retention and disposition.
• Prepare and submit correspondence, forms, and certificates for appropriate signatures from existing templates or samples.
• Generate a monthly report consisting total number processed FRS DNA kits, authorizations and completed vouchers, outstanding claims and processing issues. Contractor may also be tasked to generate ad-hoc reports upon request.

Qualifications:

To be successful in this role, you will have:

• The ability to obtain and maintain a DoD Secret clearance.
• High School Diploma or GED.
• 3+ years of working experience.
• High proficiency in the entire Microsoft Office suite to include; Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Access, Microsoft PowerPoint, Microsoft Visio, and Microsoft SharePoint Workspace.

Desired experience and skills:

• Experience with Defense Casualty Information Processing System (DCIPS), the Defense Travel System (DTS), and other workforce management tools.
• Prior experience reviewing travel claims for accuracy.
• Have a basic understanding of Joint Travel Regulations (JTR) regarding Temporary Duty (TDY) travel.
• Prior experience as a Defense Travel System (DTS) Approving Official or Reviewing Official.

If you are interested in supporting our military in this somber but extremely important role, submit your application today!

Company Overview :

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Tags

Hourly pay, Full time, Contract work, Temporary work, Work experience placement, Local area,

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