Job Description

Security & Fire Protection Services Emergency Dispatcher B

Location- Mesa, AZ (100% onsite)

Duration: 6 months. Possible extension

Pay rate- $29/hr. on W2.

Position comment-

Shift Expectations (First, Second, Third): Rotating Variable shift Please ensure that candidates understand that this is a rotating shift. They will be assigned a shift that they train on and then based on opening assigned to an open shift once training is complete.

o Start/End Time: 07:00 – 15:00 for training week than move to shift with trainer on available shift. Available Shifts 1st 05:00 – 13:00, 2nd 13:00 – 21:00, 3rd shift 21:00 – 05:00. Position could be 1st, 2nd or 3rd shift pending availability

General Information

The Global Security Operation Center (GSOC) is a dynamic organization that serves as a resource and Communication hub within Security and Fire, to improve the safety and security of people, property, information, and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire operations and enables production across the domestic United States (US), we deliver this unique capability through our exceptional talent.

The GSOC is a 24/7/365 operations center. This position requires the ability to work a rotating schedule to include night shifts.

Position Responsibilities:

• Responsible for answering and entering emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio traffic

• Provide approved Pre-Arrival Instructions according to policies and procedures

• Make required and requested notifications

• Perform in a team environment

• Support training and Standard Operating Procedures (SOP) formulation as needed

• Candidate will be Emergency Medical Dispatch (EMD) Certified and in good standing (EMD training is provided in-house)

Basic Qualifications (Required Skills/Experience):

• 1+ years of experience multi-tasking and working in a team environment

• Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint)

• Willing to work variable shifts, including days, nights, weekends, and holidays

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or equivalent work or military experience

• 1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection

• Experience working under stressful situations in a collaborative team environment

• Experience taking ownership of actions and mistakes

• Experience accepting and implementing constructive criticism and feedback

• Experience with hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)

• Experience with being professional and courteous with all customer interactions in person, on the telephone and on the radio

Education / Experience:

Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate)

Best Regards,

Santhrupthi B M

Assistant Manager – Team Talent Acquisition

ALTEN Calsoft Labs

D : (408) 755-3099

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