Job Description

Job Title: Customer Service Representative I

Location: On-Site Bothell, WA 98011

Compensation: $23.00 – $24.00 per hour (depending on experience)

Benefits:

• Medical, dental, vision, and life insurance
• Short-term disability and additional voluntary benefits
• Employee Assistance Program (EAP)
• Commuter benefits
• 401(k) plan
• Paid Sick Leave (as required by law), other paid leave per Federal, State, or local law, and Holiday pay (eligibility criteria apply)

About Us: We are seeking a dedicated and energetic Customer Service Representative I to join our team. This role is ideal for someone with a strong sense of initiative, excellent communication skills, and a passion for delivering exceptional customer service. As a Customer Service Representative, you will play a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about claims, benefits, eligibility, and more. Join us and be part of a team that values professionalism, collaboration, and excellence.

Key Responsibilities:

• Respond promptly and accurately to customer inquiries and complaints via phone, email, or in person.
• Investigate and resolve issues related to claims, benefits, and eligibility.
• Escalate complex issues to appropriate departments as needed.
• Perform administrative and clerical tasks as required.
• Consistently meet or exceed established performance standards, including call quality and quantity metrics.
• Stay updated on assigned Plan(s), benefit structures, and processing guidelines.
• Identify and escalate potential problems or patterns for management review.
• Maintain excellent attendance and punctuality.
• Contribute to special projects and perform other duties as assigned.

Qualifications:

• Education: High School Diploma or GED (required).
• Experience: At least 1 year of experience in a call center or customer service role (required); claims processing knowledge and a healthcare background are preferred.
• Skills:
• Strong work ethic and team-oriented mentality.
• Excellent verbal and written communication skills.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Strong organizational skills with keen attention to detail.
• Proficient in MS Word and Excel.
• Ability to read, analyze, and interpret business materials, technical procedures, benefit plans, and regulations.
• Must meet the department’s quality and production standards.

Why Join Us? This is an opportunity to make a meaningful impact in the lives of our customers while advancing your career in a supportive and professional environment. If you’re a problem-solver with a passion for customer service, we encourage you to apply!

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