Customer Service And Sales Support Representative Job at Samra Organization, San Mateo, CA

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  • Samra Organization
  • San Mateo, CA

Job Description

About Us:

The Samra Organization is committed to delivering exceptional products and services to our customers while fostering a dynamic and inclusive workplace. We are seeking a motivated and personable  Customer Service and Sales Support Representative to join our team and be the front-line connection between our company and our valued customers.

Key Responsibilities:

  • Provide exceptional customer service by promptly responding to inquiries via phone, email, and chat.
  • Support the sales team by presenting to new and existing clients.
  • Maintain accurate records of customer interactions and transactions in our CRM system.
  • Proactively identify opportunities to upsell or cross-sell products and services to meet client needs.
  • Collaborate with internal teams (sales, marketing, and logistics) to ensure a seamless customer experience.
  • Stay updated on company products, services, promotions, and policies.

What We’re Looking For:

  • Proven experience in customer service, sales support, or a related role.
  • Strong communication and interpersonal skills.
  • Proficiency in using CRM software and Google Docs.
  • Ability to handle multiple tasks and work efficiently in a fast-paced environment.
  • Problem-solving skills with a proactive and customer-focused mindset.
  • A team player with a positive attitude and a willingness to learn.
  • Bilingual/multilingual skills are a plus.

What We Offer:

  • Compensation is based on 3 different levels (Commission + Bonuses + Residuals).
  • Flexible 1099 schedule and a work-from-home arrangement. 
  • Ongoing training and professional development opportunities.
  • Opportunities for Leadership for those who qualify.

Job Tags

Full time, Flexible hours,

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